Shipping Policy
Thank you for shopping with us. We aim to provide a smooth and reliable shipping experience for all customers.
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing times may vary during high-demand periods, sales, or holidays.
Shipping Time
Estimated delivery times may vary depending on the customer’s location and shipping method selected at checkout.
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (if available)
Delivery times are estimates and may be affected by courier delays, weather conditions, customs clearance, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and selected shipping option. Free shipping may be available on selected orders or promotional offers.
Order Tracking
Once the order has been shipped, tracking details will be provided so customers can monitor the delivery status of their package.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Orders delayed or lost due to incorrect or incomplete addresses may not be eligible for replacement or refund.
Delayed or Lost Packages
If a package is significantly delayed or appears lost during transit, customers should contact customer support for assistance. Investigation with the shipping carrier may take several business days.
Damaged Packages
If the package arrives damaged, customers should contact support within 48 hours of delivery with photos of the packaging and product for review and resolution.
International Shipping
International shipping availability depends on the destination country. Customers are responsible for any customs duties, import taxes, or additional fees charged by local authorities.
Contact Support
For shipping-related questions, delivery issues, or order assistance, customers can contact support through the official support channel available on the website.