Return & Refund Policy

We want every customer to be satisfied with their purchase. If you are not completely happy with your order, you may request a return or refund under the conditions below.

Returns

Customers may request a return within 7 days of receiving the product. To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.
• The product must include original packaging, tags, and accessories (if any).
• Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Once your return request is approved, instructions for the return process will be shared.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products
• Used or washed tote bags
• Products purchased during clearance or final sale
• Gift cards or promotional items

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, you must contact customer support within 48 hours of delivery with clear photos of the item and packaging. After verification, a replacement or refund will be processed.

Refund Policy

Once the returned product is received and inspected, the refund process will begin.

• Approved refunds will be credited to the original payment method.
• Refund processing time may take 5–10 business days depending on the payment provider or bank.
• Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.

Order Cancellation

Orders may be cancelled within 12 hours of placement. Once the order has been processed or shipped, cancellation requests may not be accepted.

Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check your bank account again.
2. Contact your payment provider or bank, as processing times may vary.
3. If the issue still persists, contact customer support for assistance.

Contact Support

For any return, refund, exchange, or order-related questions, customers can contact customer support through the official support email provided on the website.